Effective process mapping allows financial service providers to analyse and improve many important functions and activities within the institution. Process mapping can play a key role in optimising:
-
Policies, procedures and works flows
-
Staff training
-
Risk analysis
-
Internal control
-
Customer service
-
Activity Based Costing
This toolkit provides a comprehensive overview of why and how to conduct process-mapping using a four-tiered process-mapping framework that encompasses:
-
Flowcharting the processes
-
Describing the processes
-
Analysing the risks in the processes and identifying process improvements
-
Analysing the internal controls and other risk management strategies to manage the risks
For a quick overview,do read through the
toolkit summary.