In this video, Pamela Champagne, Consultant, ShoreBank International, explains the importance of process mapping for MFIs and the benefits these could provide to the MFIs. Pamela emphasises that process maps can be used for various purposes such as staff training and orientation, to help visualise processes in their future state without making major capital investment etc. MFIs gain a lot because of process map as it helps them to improve account opening efficiency and cut cost. She also discusses the optimisation of efficiency and risk through process mapping.