Author
Joyce C. Murithi is a Manager in Digital Financial Services domain and has extensive experience in digital finance across various markets in Africa and has worked with leading mobile money/agent banking providers in Kenya, Ghana, Tanzania and Nigeria. Joyce recently assessed a comprehensive agent network management system encompassing recruitment, selection, training, managing and monitoring over 6,000 agents. She is also part of the expert faculty at the Helix Institute of Digital Finance, providing world-class training for digital financial service providers.
With eleven years of experience in providing technical assistance to various financial institutions, she has conducted market research leading to development of new products and services, corporate and product marketing strategies and review of institutional strategies in Ghana, Kenya and Tanzania. Her other areas of interest are in product and channel innovation, training and organisational development and youth inclusive financial services.